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Inc. February 18, 2003 Anne Stuart	Making the Switch to VoIP It's not always easy to make the switch to an Internet phone system, but the savings are well worth the pain, as Craft Diston Industries discovered.
CFO September 15, 2003 Anne Stuart	An Easier Call to Make IP telephony companies ask Corporate America the inevitable question: Can you hear me now?
Inc. February 18, 2003 Anne Stuart	The Present, and Future, of VoIP Voice-over Internet protocol (VoIP) is here to stay, and many businesses already have begun using it to help drastically cut their telecom costs.
Inc. February 18, 2003 Anne Stuart	Security Issues with VoIP Are voice-over Internet protocol phone systems vulnerable to hackers? Can calls be intercepted? Unfortunately, yes. Here's a list VoIP Web sites you can dial into for more information on VoIP and its related security issues.
PC Magazine June 22, 2004 Charlotte Wolter	VoIP: The Right Call After years of hype and unfulfilled promises, IP telephony-- also known as Voice over IP (VoIP)--has finally evolved as a true option for small and medium-size businesses.
CIO September 15, 2005 Susannah Patton	Dial VoIP For Vulnerability Voice over Internet Protocol offers great savings in long-distance calls. But without extensive safeguards, VoIP can expose your phone system to the havoc affecting the rest of the Web.
Bank Systems & Technology June 1, 2004 Cynthia Ramsaran	VoIP, Very Next in Line Banks wait for the right time to invest in Voice over IP.
Knowledge@Wharton	Time to Redial: VOIP (Voice Over Internet Protocol) Makes a Comeback Declared dead just a few years ago, voice over Internet Protocol (VOIP) -- or the ability to make phone calls over the Internet -- is back, bearing all the markings of a Next Big Thing.
Bank Systems & Technology May 3, 2005 Jim Middlemiss	The Evolution of VoIP Thanks to Voice over Internet Protocol (VoIP) technology from Basking Ridge, N.J.-based Avaya, Bank 10's morning conference calls now go off without a hitch.
CIO March 15, 2004 Matt Villano	IT Phone Home - Essential Technology As the world awakens to voice over IP, some CIOs already are reaping the benefits.
Bank Systems & Technology March 7, 2005 Judy Ward	Can You Hear Me Now? To improve customer service and employee efficiency, Citizens Bank, N.A., officials knew that they needed to upgrade the bank's telephone system with VoIP.
The Motley Fool January 14, 2005 Kelvin Taylor	Talking in Style With VoIP VoIP is finally reaching consumers, and several companies are looking to cash in.
CRM September 24, 2004 Coreen Bailor	VoIP in the Contact Center: Another Fad or Here to Stay? Although VoIP is growing in popularity, its adoption has been anything but rapid.
BusinessWeek May 17, 2004 Stephen Wildstrom	At Last, You Can Ditch The Phone Company Voice over Internet protocol lets you make clear, fast calls over the Internet, using a plain phone.
BusinessWeek January 12, 2004	Telecommunications: Strong Signals The Bad Times Are Over U.S. telecom companies will boost capital spending for the first time since 2000. Markets for IP-based networking technology are ringing up sales.
Entrepreneur February 2004 Mike Hogan	Hearing the Call Not quite ready to cut the cord? Never fear -- your local Bell will offer VoIP, too.
The Motley Fool September 28, 2004 Alyce Lomax	Cisco, VoIP Star? As telecoms scramble to provide VoIP, Cisco waits in the wings.
T.H.E. Journal December 2005 Jacob Milner	VoIP to the Rescue Faced with the challenges hampering school communications nationwide, three districts forge into the 21st century with Web-based telephony.
Inc. November 2004 Michael Fitzgerald	Can You Hear Me Now? Entrepreneurs attracted to Internet phone systems to save money are surprised by the superior features.
Wall Street & Technology June 22, 2004 Jim Middlemiss	Is VoIP Ready for the Mass Market? Once confined to the enterprise phone system, it's now finding its way into everything from call centers to trading floors.
Inc. November 2008	Calling the VoIP Way Basics of VoIP and help selecting the right VoIP you.
PC Magazine July 13, 2004 Alan Cohen	VoIP: Getting Better All the Time Your next gadget could be a hybrid cellular/Wi-Fi/VoIP phone.
PC World September 2004 Michael Desmond	Net Phones Evolve New services and hardware that let you call cheaply over the Internet are all the rage. But do you really want to troubleshoot phones?
Insurance & Technology May 18, 2004 Julie Gallagher	Speaking Up for VoIP As Voice over IP matures, more insurance technologists than ever are clearing the hurdles that once hindered the protocol's full potential.
U.S. Banker October 2004 Michael Dumiak	VoIP: Kick That Tin Can Bank CIOs convinced that "huge savings" and "improved operational efficiencies" were terms that wouldn't be found in the same sentence have learned to rethink their IT strategy, thanks to voice-over Internet protocol.
AskMen.com Al Samson	VoIP: The New Telephone One of the most groundbreaking aspects of the Internet is the use of the infrastructure to speak on the telephone. This system is called Voice over Internet Protocol.
Insurance & Technology April 5, 2006 Maria Woehr	Call Forward Promises of cost savings, enhanced customer service and improved business continuity are driving insurers to make the switch to VoIP.
This Old House May 2007 Jason Carpenter	Cutting the Cord Voice Over Internet Protocol phone services are growing in popularity and can save big bucks. You can even install them yourself.
IEEE Spectrum January 2011 James Middleton	Voice Over IP: Setting Phone Service Free How Ma Bell's cash cow became a free software app
Bank Systems & Technology October 6, 2006 Peggy Bresnick Kendler	Converged Communications Traditionally touted for their cost savings and enhanced functionality, VOIP and IP telephony now are helping banks to improve resource management, business continuity, customer service and overall performance.
CIO January 1, 2003 Ben Worthen	VoIP Speaks Softly The advantages of an IP-voice network over traditional telephony are not staggering, and, in this economy, the cost of replacing copper phone lines with Ethernet cable just isn't worth it.
PC World November 2004 Anne Kandra	Should You Switch to a Net Phone? Making calls over your broadband connection can save you some money.
PC Magazine June 8, 2004 Brad Grimes	Net Calling Is Coming In Loud and Clear For CDW Corp., the computer products reseller, VoIP is paying off.
CIO February 15, 2002 Chuck Papageorgiou	Voice in the Wilderness Voice over IP sounds like a good idea until you ask---and answer---the hard questions: quality of service, extra hardware, cost of ownership, contractual issues, etc.
Wall Street & Technology March 22, 2005 Anthony Guerra	Two Worlds Come Together Firms believed that they might be able to disband their voice networks and move that traffic to their IP infrastructure. But, as with most new technology, there have been unforeseen bends in the VoIP road - both for better and for worse.
Inc. October 2003 Robert X. Cringely	Internet Phone Service is Here Bad news for your phone company: Good, cheap Internet phone service is finally here.
Bank Technology News July 2004 Karen Krebsbach	Kick That Tin Can: Banks Adopt VoIP It's only a matter of time before the entire banking industry is run on voice-over Internet protocol.
Insurance & Technology October 29, 2003 Julie Gallagher	Insurers Speak Up for VoIP Intrigued by the possibility of lower costs and greater flexibility, a number of insurance carriers are moving toward IP-enabling their traditional PBX systems.
The Motley Fool August 31, 2005 Alyce Lomax	Microsoft Makes the Call With Microsoft's interest apparent, it's clear VoIP is going increasingly mainstream.
IEEE Spectrum March 2005 Steven Cherry	Seven Myths about Voice over IP Voice over Internet Protocol, or VoIP, is turning telephony into just another Internet application -- and a cheap one at that. But confusion, outdated beliefs, and urban mythology reign over such simple issues as how it works, the quality of the calls, and, of course, how much it costs.
Entrepreneur August 2004 Mike Hogan	Passing the Buck Now you can hand off cellular calls to VoIP and save big on roaming and long-distance charges.
CIO September 15, 2001 Fred Hapgood	Call of the Internet Voice over IP technology may finally get off hold...
Financial Planning November 1, 2005 Ed McCarthy	Internet Calling Advisers have begun experimenting with VoIP services -- which send voice messages over data lines -- with mixed results.
InternetNews December 19, 2003 Colin Haley	Q&A: AT&T's VoIP Boss Cathy Martine The executive tapped to spearhead the carrier's VoIP rollout talks about the technology, the strategy and the red-hot market.
PHONE+ September 25, 2009 William Bumbernick	Selling VoIP as a Disaster Recovery Solution Hosted VoIP improves telecommunications continuity and brings profit opportunity to channel partners.
CIO February 1, 2003 Fred Hapgood	Net Talk Gets Real It is widely accepted that sooner or later VoIP will sweep the board, offering simpler management, lower costs and voice-application integration. However, at least for the moment, old-fashioned switched connection telephony is pretty good at its core mission.
InternetNews December 28, 2005 Clint Boulton	Microsoft, Carriers to Serve VoIP in Japan Microsoft said it is teaming with IP phone service provider Softbank BB Corp. and Japan Telecom to offer businesses in Japan Voice over IP, e-mail, Internet access and instant messaging in one service.
InternetNews April 30, 2004 Colin C. Haley	Ready For VoIP? Think and Think Again Sure, switching to lower-cost voice over IP sounds good. But there are pitfalls to look out for as you expand your IP network.
InternetNews January 14, 2004 Colin Haley	Level 3: Use VoIP for Toll-Free The network operator launches a new service that targets conferencing service providers, call center operators and voice portals.
HBS Working Knowledge September 26, 2005 Kevin Werbach	Dialing in the VoIP Strategic Advantage Since VoIP turns voice into Internet-friendly data packets, it can -- and will -- replace the rigid, packaged phone services that most companies still use. Deployment may be incremental, but companies should be thinking about where VoIP could take them.