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HBS Working Knowledge May 1, 2006 Barbara Kellerman |
The Public Apology Apologizing in public is not easy, especially for leaders. They are heroes when things go right - and scapegoats when things go wrong. |
AskMen.com Ross Bonander |
4 Steps To: Making Amends In seeking to mend a fractured relationship, a well-considered strategy is as crucial to success as showing contrition, sincerity and humility. |
Inc. June 2006 |
The Sorry Laws A sincere apology is a good way to avoid a lawsuit, but it can backfire. That's because in some states, courts can treat "I'm sorry" as "I'm guilty." Ask your attorney about the law in your state - and think twice if you find yourself dealing with someone litigious. |
AskMen.com Ross Bonander |
4 Steps: Make A Sincere Apology There are many ways to get apologies wrong and only a few ways to get them right. The following steps describe how to make a sincere apology. |
Inc. June 2006 Alison Stein Wellner |
Making Amends Apologizing is part of doing business. But do it wrong, and you'll really be sorry. |
Managed Care January 2007 Maureen Glabman |
Will 'Mea Culpa' Work for Health Plans Too? Hospitals and physicians, to varying degrees, are finding that doing the right thing is good business practice. |
The Family Room Sharon Jacobsen |
Apologising - A how to guide Without an apology, you can't expect to be forgiven. If you've upset somebody, the chances are that they'll carry their resentment with them. The resentment may give with time, but it's unlikely to be completely released... |
Job Journal February 1, 2004 Bob Rosner |
A Sorry Situation Some tips on mastering the art of the workplace apology |
Entrepreneur March 2005 Chris Penttila |
My Bad! Playing the blame game is out. More CEOs are taking responsibility for their actions--and building stronger businesses as a result. |
The Motley Fool January 8, 2012 |
Born in the USA, Made in France: How McDonald's Succeeds in the Land of Michelin Stars To make it in France, McDonald's made itself look like a French company and offered French favorites. |
Salon.com March 26, 2001 Daryl Lindsey |
Will mad cows kill the Big Mac? With strict safety measures and new menu options, McDonald's is acting fast to stem losses from disease in Europe, and bracing for a beef scare in the U.S.... |