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CIO
September 1, 2001
Megan Santosus |
Thanks for the Memories As Northrop Grumman cut its workforce, the knowledge needed to keep its aircraft flying was in danger of being lost...   |
CIO
January 28, 2011
Kim S. Nash |
How Social Networking Creates a Collaboration Culture Thanks to Facebook, people have become willing to share information, creating a workplace culture ready for collaboration. But CIOs need to deploy the right tools. |
CIO
September 1, 2002
Megan Santosus |
Underwriting Knowledge When insurance giant CNA had to consolidate and share what its employees knew, it turned to the Net -- and knowledge networks. |
Bio-IT World
January 13, 2003 |
Knowledge Management: Is the Hype Justified? For information to be useful, it needs to be available at the right time. |
CIO
May 1, 2002
Stephanie Overby |
Building a Better Battleship The Naval Sea Systems Command finds the best approach to knowledge management is one step at a time... |
CIO
December 1, 2006
Scott Spanbauer |
Knowledge Management 2.0 New, focused, lightweight applications rewrite the rules about knowledge management tools. The best part? People will actually use them. |
CIO
February 27, 2009
Rick Swanborg |
Mitre's Knowledge Management Journey Internal sponsorship and experimentation key to company's KM success |
CRM
October 2013
Paul Korzeniowski |
CRM and Knowledge Management: Balancing Information and Insight Companies are tying KM systems into CRM solutions to maximize understanding and use of internal resources, but the process can be onerous. |
CRM
July 15, 2015
Subramaniam & Sharma |
Do You Feel Your Customers' Pain (Points)? A study finds that agent knowledge is the biggest customer service headache. Here's how to spell relief. |
Information Today
May 29, 2014 |
Lucidea Will Launch Knowledge Management Solution Lucidea announced the upcoming release of SydneyEnterprise, its newest library automation system. |
CRM
October 18, 2004
Jason Compton |
Knowledge Management Plays a Key Role in CRM Success Better KM/CRM integration can help companies navigate complex support problems more easily. |
CIO
December 1, 2000
Angela Genusa |
Chaos Theory A Canadian workers' comp bureau moves from a data disaster to stored and shared knowledge... |
CIO
September 15, 2001
Ian Springsteel |
Are You Sure You Want to Save That? At most companies, managing electronic records means backing up everything in case disaster strikes. But that can get you in trouble, too, if you don't know what you're saving and why... |
eCFO
July 2001
Anthony Sibillin |
Heads Up Managing content, streamlining information distribution, and integrating with enterprise applications are the three main reasons that companies are setting up portals. But one view holds that portals can help firms manage knowledge only when combined with programs that focus on people... |
CIO
November 1, 2000
Martha Heller |
Do They Care to Share? Getting employees to document what they know is easier said than done... |
Information Today
May 2001 |
IT Report from the Field - The KM 2001 Conference "The Search for Corporate Longitude" was the theme of Leif Edvinsson's keynote address at the Knowledge Management 2001 conference held April 3-4 in London's Hammersmith Novotel.. |
CRM
June 2007
Coreen Bailor |
Wise Guide Knowledge management processes increasingly work as part of an organization's resolution of a core contact center conundrum: improving service experience while trimming costs. |
Information Today
November 2000
Rebecca Jones & Stephen Abram |
KMWorld 2000: An Exponential Experience The KMWorld 2000 conference, held September 13--15 in Santa Clara, California, was praised by many attendees for its quality program, strong production, and coordination... |
Information Today
November 21, 2013 |
Thomson Reuters Updates West km Thomson Reuters launched West km 5.0, an updated version of its knowledge management tool that helps litigation and transactional legal professionals. |
Information Today
December 2001
John Eichorn |
KMWorld 2001 Conference I'd read all the reports about half-full airliners following the September 11 attacks. So I was somewhat selfishly hoping that my flight from Philadelphia to San Francisco for the KMWorld conference in Santa Clara, California, would be somewhat empty. No dice.... |
CRM
August 29, 2010
Scott Brave |
The Social Work of Social CRM Collective intelligence can find a needle in a haystack. |
Information Today
June 17, 2013 |
SydneyPLUS and Affiliates Combine to Form Lucidea A knowledge management software and solutions company with more than 2,300 clients worldwide, Lucidea will provide solutions to corporations, law firms, nonprofit organizations, government agencies, museums, and archives. |
CIO
September 15, 2005
Megan Santosus |
Work Smarter Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers by Thomas H. Davenport does a good job establishing the challenges of improving knowledge work in today's business environment. |
